FAQ

Welcome to Flormar Professional Make-up Online store

Shipping

Order process and delivery charges

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.

Orders placed on Saturday and Sunday will be processed on the following business day.

Delivery time is between 2-5 working days.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

Delivery

As part of the Checkout Process, users shall select the method of delivery they require FlormarSA to utilize to deliver the product(s) to the user; provided that, in the event that a user elects to have the product(s) delivered via a courier service and the delivery address provided by the user is situated outside the courier’s normal routes, or is within a region not covered by the courier, then Flormar SA will cause the product(s) to be delivered to the user via registered post and the user shall, notwithstanding any selection to the contrary made by the user in the Checkout Process, be deemed to have selected that the product(s) be delivered via registered post.

1.1 Delivery charges are subject to change. For the avoidance of any doubt the delivery charge that the user shall pay in respect of any Order shall be the delivery charge as reflected on the Website in respect of the Order during the Checkout Process. Standard Delivery charge R49.

1.2 It is the sole responsibility of the user to ensure that suitable arrangements are made to take delivery of the products (including ensuring that a responsible party is available to take such delivery). Neither Flormar SA, nor its members, employees, suppliers, partners, affiliates or agents will be liable for any damage or loss occasioned subsequent to delivery of the products to the user as a result of a breach by the user of this provision of the Terms and Conditions.

1.3 Please note that there may be certain orders that we are unable to accept and must cancel. Flormar SA reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

Pricing

Pricing of products is subject to change. For the avoidance of any doubt, the price that the user shall pay in respect of any Order shall be the price reflected on the Website in respect of the Order during the Checkout Process. Users are always able to check pricing telephonically at the telephone number on website.

Returns and Exchange policy

Refunds will only be granted on all unused/sealed product within 3 days of customer receiving the product (receive date will be determined by the delivery date by courier) , please inform Flormar SA in writing (within the 3 day period) – kindly email info@flormarsa.co.za. Products supplied correctly

Exchanges will be granted on all unused/sealed product within 7 days of customer receiving product (receive date will be determined by the delivery date by courier) – please inform Flormar Sa in writing (within 7 day period) .

The responsibility of returning the product for refund / exchange purposes is for the customer’s account , Flormar SA will only accept return of all goods via door to door Courier if National customer outside of Cape Town,or hand delivery at our branches, If within Cape Town.

For hygienic purposes , Flormar SA will not exchange or Refund Mascara’s or Liquid Eyeliners .

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